Glass Repair and Replacement
Here is our complete guide.

When you’ve got broken glass in your home – what do you do? Glass can be found in just about every room in your home. From mirrors and shower screens in our bathrooms to glass in doors and windows in every other room.
And when glass breaks it can be dangerous. So what should you do? Read on to learn about the steps you should take when you are in need of glass repair.

Glass Repair

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Ordering your glass replacement or glass repair, splashbacks, showerscreens and pet doors is now super easy. Don’t wait for tradies to call you back. Get an instant online quote and we’ll match you with a local qualified tradie. 

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Get a price – follow the prompts to get your price upfront.

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Select a time – choose a day and time that suits.

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Finalise booking – we’ll match you with a local qualified glazier.

What Should You Do When Your Glass Is Broken?

When glass around your home is broken, your first concern should be keeping yourself and your family safe. Whether the broken glass is in a cabinet or a sliding glass door, you want to keep everyone away from it so that they aren’t cut by any shards. Here’s how you can ensure your family’s safety prior to a glazier coming to repair the glass.

Don't Touch Broken Glass

It’s important to keep in mind that glass can break in a variety of ways. This depends on the type of glass that has broken. Because although all glass may look the same, not all glass is created equal. 

Sometimes when glass breaks, there will be long sharp shards of glass.  Some shards may remain in the frame, and others may fall on the floor.  If there are shards remaining in the frame – don’t touch them. If they’re on the floor, however, you might want to sweep them into a neat pile. Glass splinters in your feet can be very painful and difficult to see. Broken glass can also break into small, blunt pieces. Although this is slightly better than the sharp shards, but it’s still hazardous and messy. Avoid touching any shards of broken glass that fall to the floor when possible.

It’s also possible that although the glass has broken, it may break and remain intact. If your broken glass stays all in one piece, you still want to avoid touching it. Putting pressure on the glass can cause it to shatter and fall to the floor. It can also cut your fingers, so be careful!

Take Appropriate Precautions

When it comes to glass repair take care, and remember safety, safety, safety.  Sweep any broken glass into a pile.  Throw smaller pieces away, especially if you can get them into a dustpan and bin without touching them. As for the large pieces, it’s best to exercise caution and leave it to the professionals. A glazier knows how to handle glass; larger pieces can be dangerous. So, we suggest blocking off the area to make sure no one gets hurt.


Generally, even if you were able to clean up most of the mess, you’ve likely missed a few shards. They can be so hard to see. You don’t want to step on them accidentally, and you don’t want children or pets to enter the area. That’s why we recommend a barrier it keeps both curious hands and paws away.

Choosing the
Right Type of Glass

When it comes to glass replacement or glass repair, it’s important to know that there are safety standards that guide what type of safety glass is suitable. These standards are not only designed with your safety in mind – it’s the law.

Why Safety Glass?

The Australian Standards for glass installation- the AS1288– outlines the minimum safety requirements for glass installation and glass repair. Some locations (like bathrooms) and items (like door panels) legally require safety glass. These standards aren’t the same for every building. And we need to consider the following factors:

  • Building type (residential, commercial, school, etc.)
  • Room type
  • Location and position of the glass
  • Size of the glass object/panel

If your specific situation doesn’t call for safety glass, float glass may be ok. Float glass is also referred to as annealed glass. It’s the most basic glass type on the market. When it breaks, it shatters into long, sharp, dangerous shards.


The Australian Standards can be confusing, but you’re not expected to decipher it yourself.  That’s why you need a qualified glazier. Your glazier should know and understand the building code and advise you on what is the right safety glass.


Let’s take a look at the different types of safety glass. 

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Lam Safety Glass Glass Repair

Laminated Glass

Made from two sheets of glass, bonded together with a razor-thin piece of vinyl Laminated glass is Grade A Safety Glass. Fundamental properties include:

  • Doesn’t break into shards (instead, it breaks into spider-web patterns but remains intact)
  • Durability against shock (the vinyl in the middle makes it able to resist even consecutive strikes)
  • Resistant to heat as well as high-pressure wind
  • Some sound insulation (perfect for windows and doors, so you don’t hear cars/neighbours outside)
  • Some Energy-efficient  properties (because of reduced of light transmission)

All in all, this is an excellent option for residential and commercial buildings alike.

Toughened Glass

Another Grade A Safety Glass, toughened glass is treated in a heating furnace to make it 4-5x stronger than an equally thick piece of float glass. It shatters, but it breaks only into small, blunt pieces.

This glass:

  • Is resistant to breaking in heat/intense sunlight
  • Generally has a thermal shock resistance up to 2,500° C.
  • Has a high bending strength
  • Fragments only into blunted crystals

Toughened glass is a strong alternative to laminated glass. 

There are pros and cons to each type of safety glass, and your professional glazier will be able to advise you on which is best for your job. 

Toughened Shattered Glass Glass Repair

Costs of Replacement

 The cost of your glass repair or glass replacement really can vary from $200 to over $2000. 

But how much will it cost to fix your broken glass? Well, it depends on a few different factors.

The first thing obviously depends on the safety requirements as set out in the building standard. So if you need safety glass it’s going to cost more than ordinary annealed glass.Your glazier will be able to let you know which safety type and thickness of glass will be suitable.

The second thing to impact your price is the amount of labour required to fix your glass. So projects that take more time are obviously going to cost a bit more money. Labour-intensive projects like those with difficult site access will cost more. Like if your broken glass is on the first or second floor for example. Or if the glass is so heavy that it requires more than one glazier to carry. 

Nowadays a lot of windows are also double glazed which can increase your cost of glass repair by more than 70%. This is because the new double glazed unit will need to be specifically manufactured prior to installation. A double glazed unit is made up of two pieces of glass, separated by a spacer and hermetically sealed into a sealed unit to act as an insulator.   It requires more glass, more time, and is more labour-intensive than if you are replacing a simple single glazed glass pane.

Additionally, if it’s an emergency and you want your glass repair fixed immediately, you may need to pay a bit more than if glaziers have a longer timeframe to work with. This is especially true if you require glass repair in the evening or on a weekend.

Choosing the Right Glazier

Glaziers are qualified tradies who work with every part of supplying and installing glass into residential and commercial buildings. These are the only professionals you should trust when it comes to installing glass safely in your home.

 Just like plumbers and electricians who complete an apprenticeship to learn their trade, so do professional glaziers. They understand the building code and will choose the correct safety glass for your situation.

So make sure that you find someone who knows what they’re doing. You wouldn’t risk your electrical or plumbing to a handyman. You would want someone qualified for their trade, so why risk your glass repair? It’s essential to remaining safe in your home, so don’t skimp on this service.

Leave your glass replacement and repair to the real professionals. Lower prices don’t necessarily mean better value.

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Our Glass Repair/Replacement Projects

Get Started With Glass Repair

If you’ve got a broken window get in touch. Our professional glaziers are happy to repair and replace the broken glass in your home at an affordable price. All work is completed safely in accordance with Australian Standards AS1288 for the safety of you and your family. We’ve got a handy quoting tool. It guides you through the process of choosing the right glass for the job and gives you a price in less than three minutes. 

What people say!

Google says we're better

Highly recommend Glass Ontime. We had four windows replaced in one hit. It was done in a timely manner, with great professionalism and workmanship. Everything was thoroughly cleaned and not a shard of glass to be found.
Fantastic service. My first time using this service and I am blown away as previously I had glazier work done and it took them ages to respond and get the job done, but not Glass Ontime. In less than 24 hours my 2 glass panes are all fixed. WOW. I promise I will be safe with my windows, but if I should need your service again, I will be back.
Great guys to deal with! Communicated well, arrived on time and completed work as promised. It was a very smooth process, from start to finish. Highly recommend.