27412f96 dd8b 4465 af74 20f5f23da3f8 Why do I have to answer so many questions?

Why do I have to answer so many questions?


I need my broken window fixed. Don’t you just need to know how big the panel is?


We ask our questions upfront so there are no surprises when we get onsite. By spending a few minutes online you can get an accurate upfront price so you don’t need to worry about any extras later on.

Our glass selector wizard guides you through a series of questions which help decipher the safety type and thickness of glass required for your specific application. You see not all glass is the same and to ensure we specify the correct glass we need to ask a few questions like whether the glass to be replaced is for a window or a door, or whether it’s in a bathroom or not.

To find out more about the different types of safety glass check out this article –

Here’s a few important things to know:

  1. All work completed by Glass Ontime is installed in compliance with Australian Standards AS1288. The standards have changed over the years with the most significant changes being made in 1994 and 2006 with the introduction of safety glass as standard in doors and side panels.
  2. Many homes built prior to the 1990s will have sub standard glass glazed in windows and doors. So if your current window breaks and it has ordinary float glass then it may need to be replaced with safety glass now in accordance with the Australian Standards.
  3. Where there is a greater risk of human impact, then safety glass should be used in place of ordinary float glass. When it comes to doors, side lights (or side panels) and all low level glazing we recommend and install safety glass.

At Glass Ontime we use the AS1288 Glass Building Standards as a minimum for glass installation.